Describe your experience with documenting and optimizing business processes.
- Follow-up: Can you provide an example of a process you have documented and optimized?
How do you approach the review and approval of documented processes?
- Follow-up: Can you speak about a time when you encountered resistance during this process and how you handled it?
What are some key considerations during the process mapping phase?
- Follow-up: How do you ensure that all relevant stakeholders are involved in the process mapping?
Tell me about your experience with implementing change management strategies for optimized processes.
- Follow-up: How do you handle resistance to change from employees?
How do you ensure that training in Business Process Management is effective and impactful for employees?
- Follow-up: Can you share an example of a successful training program you implemented?
