Can you provide an example of how you have successfully engaged business entities to document and optimize their business processes?
- Follow-up: What challenges did you face during the engagement process and how did you overcome them?
How would you go about developing process documentation templates for NNPCL business units?
- Follow-up: What factors would you consider to ensure the templates are effective and efficient?
What is your approach to reviewing and approving documented processes? How do you ensure buy-in from process owners and business leaders?
- Follow-up: Have you encountered any resistance during this process and how did you address it?
Tell me about a time when you identified business processes that were in need of improvement. How did you prioritize which processes to focus on?
- Follow-up: What criteria did you use to evaluate and prioritize the processes?
Can you provide an example of a change management effort you led in the context of process improvement? How did you ensure smooth adoption and implementation of the changes?
- Follow-up: What strategies did you employ to address employee resistance and encourage acceptance of the changes?
